ZABEL GROUP attaches great importance to the protection of your privacy. This policy explains what personal data we collect through this website, why we process it, how long we keep it and what rights you can exercise.
It has been drawn up in accordance with the Swiss Federal Act on Data Protection (revised FADP) and, where it applies, with European Regulation 2016/679 (GDPR).
01 Data controller
- Controller
- ZABEL GROUP Sàrl (Kinshasa entity, DR Congo)
- Address
- Rue de la Gare 9, 1630 Bulle, Fribourg (Switzerland)
- Data contact
- direction@zabelkin-group.com
- Telephone
- +41 77 943 09 09
02 Data collected and purposes
Contact form
When you send us an enquiry, we process the information you enter voluntarily:
| Data | Purpose | Status |
|---|---|---|
| First name and surname | Identify who we are speaking with | Required |
| Company / organisation | Qualify the enquiry | Required |
| Email address | Reply to you and acknowledge receipt | Required |
| Message content | Handle your enquiry | Required |
| Project country | Direct it to the relevant division | Optional |
| Area of interest, estimated budget | Prepare our response | Optional |
Technical data
To ensure the security and proper operation of the service, our server records the following when a form is submitted: the IP address (truncated), the timestamp, the browser type (user-agent) and the originating page. These elements are used exclusively to prevent abuse (spam, automated submissions, attacks) and to diagnose technical incidents.
Cookies and audience measurement
This website uses no tracking cookies, no advertising cookies and no third-party audience measurement tools. No profiling is carried out and no data is used for automated prospecting. Fonts and display libraries are served by this website: displaying a page triggers no request to any third-party service, and your IP address is not transmitted to any external provider.
03 Legal bases
- Your consent — obtained explicitly through the tick box on the contact form (art. 6 para. 6 revised FADP; art. 6(1)(a) GDPR). It may be withdrawn at any time.
- Our legitimate interest — responding to enquiries addressed to us, securing our systems and preventing abuse (art. 6(1)(f) GDPR).
- Steps taken prior to entering into a contract — where your enquiry concerns a project or a partnership (art. 6(1)(b) GDPR).
04 Retention periods
| Category | Period |
|---|---|
| Enquiries with no commercial follow-up | 12 months from the last exchange |
| Enquiries that led to a business relationship | Duration of the relationship, then 10 years (statutory retention obligations) |
| Technical and anti-spam logs | 12 months maximum |
At the end of these periods, the data is deleted or irreversibly anonymised.
05 Recipients and transfers
Your data is processed by the staff of ZABEL GROUP and of the divisions concerned by your enquiry. It is neither sold, nor rented, nor exchanged with third parties for commercial purposes.
The website and the enquiry database are hosted on an Oracle Cloud Infrastructure virtual private server located in the Switzerland (eu-zurich-1) region, in Zurich: the data you send us through the form is stored on Swiss territory.
It may be disclosed to the following categories of recipient:
- our hosting and email provider, acting on our instructions;
- where applicable, a partner directly concerned by your enquiry — in particular MEGAMAX Corporation (Thailand) Co., Ltd. or Metz Medical Laboratory — after informing you;
- the competent authorities, where the law requires us to do so.
As our group operates in Switzerland, the Democratic Republic of the Congo and the Republic of Guinea, and as some partners are established outside Europe, a transfer of data outside Switzerland and the European Economic Area is possible. It only takes place to the extent necessary to handle your enquiry, and on the basis of appropriate safeguards (standard contractual clauses or explicit consent).
06 Security
We implement appropriate technical and organisational measures: encryption of communications (HTTPS/TLS), access restricted to authorised persons, rate limiting to prevent automated submissions, and minimisation of the data collected.
No transmission over the internet can, however, be guaranteed to be absolutely secure: we invite you not to send us sensitive information through the contact form. For a confidential exchange, please contact us so that we can agree on a suitable channel.
07 Your rights
Within the limits provided for by law, you have the following rights:
- Access — obtain confirmation that processing exists and a copy of your data.
- Rectification — have inaccurate or incomplete data corrected.
- Erasure — request the deletion of your data.
- Restriction and objection — request the suspension of processing or object to it.
- Portability — receive your data in a structured, machine-readable format.
- Withdrawal of consent — at any time, without affecting processing already carried out.
To exercise these rights, write to direction@zabelkin-group.com, setting out your request. We may ask you for proof of identity in order to avoid disclosure to a third party, and will reply in principle within 30 days.
You may also refer the matter to the competent authority: the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland, or the supervisory authority of your country of residence within the European Economic Area.
08 Changes
This policy may be adapted to take account of legal, technical or organisational developments. The applicable version is the one published on this page, the update date of which appears at the top of the document. In the event of a substantial change, we will inform the persons concerned by appropriate means.